1. Introduction
At Fulfillcat.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our independent station fulfillment services. By using our website and services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
- Contact Information: We may collect your name, email address, phone number, and physical address when you register an account with us, place an order, or contact our customer support. This information is essential for us to communicate with you, process your orders, and provide you with the necessary services.
- Payment Information: When you make a payment for our services, we collect payment – related information such as credit card numbers, bank account details, or other payment method information. We use secure payment gateways to ensure the safety of this information.
- Business Information: If you are a business customer, we may collect information about your business, including business name, industry, and business size. This helps us better understand your needs and tailor our services accordingly.
2.2 Non – Personal Information
- Usage Information: We collect information about how you use our website, such as the pages you visit, the time spent on each page, and the actions you take. This data is collected through cookies and similar tracking technologies.
- Device Information: We may collect information about the device you use to access our website, including the device type, operating system, and browser information. This helps us optimize our website for different devices and improve your user experience.
3. How We Use Your Information
3.1 Service Provision
- We use your personal information to provide you with the fulfillment services you have requested. This includes processing orders, shipping products, and communicating with you regarding your orders.
- We use your payment information to process payments and ensure the smooth operation of our financial transactions.
3.2 Customer Support
- Your contact information is used to respond to your inquiries, provide support, and resolve any issues you may encounter while using our services.
3.3 Marketing and Promotion
- With your consent, we may use your contact information to send you marketing materials, newsletters, and promotional offers related to our services. You can opt – out of these communications at any time.
3.4 Analytics and Improvement
- We use non – personal information, such as usage and device information, to analyze how users interact with our website. This data helps us improve our website design, functionality, and the overall user experience.
4. Information Sharing and Disclosure
4.1 Service Providers
- We may share your information with third – party service providers who assist us in operating our business and providing services to you. These service providers may include shipping carriers, payment processors, and customer support platforms. We ensure that these service providers have appropriate security measures in place to protect your information.
4.2 Legal Requirements
- We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process. We will also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.
4.3 Business Transfers
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that the new entity adheres to a privacy policy that is at least as protective as this one.
5. Data Security
- We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
- Access and Correction: You have the right to access and correct the personal information we hold about you. You can do this by logging into your account on our website or contacting our customer support at support@fulfillcat.com.
- Opt – Out: You can opt – out of receiving marketing communications from us at any time. You can do this by following the unsubscribe instructions in the marketing emails or by contacting our customer support at support@fulfillcat.com.
- Data Deletion: You have the right to request the deletion of your personal information. We will process your request in accordance with applicable laws. Please contact us at support@fulfillcat.com to submit your request.
7. Cookies and Similar Technologies
- We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device. They help us remember your preferences, analyze website traffic, and provide targeted advertising. You can control the use of cookies through your browser settings.
8. Changes to This Privacy Policy
- We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting. We encourage you to review this policy regularly to stay informed of any changes.
9. Contact Us
- If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@fulfillcat.com.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.